Guest Services Learning Manager at Arc’teryx

Shape global Guest Services training as the Guest Services Learning Manager at Arc’teryx. Engage teams in creating impactful learning experiences while driving annual strategic initiatives.

This management role leads functional development for Guest Services, collaborating closely with NAM, EMEA, and APAC teams to enhance guest relations. You will oversee training design and implementation while managing feedback loops to ensure continuous program improvement. This hybrid position is based in North Vancouver, welcoming candidates eligible to work in Canada.

Key Responsibilities:
• Drive strategic initiatives for Global Guest Services
• Design training curriculum aligned with brand standards
• Manage learning program scope and delivery
• Capture regional training needs and escalate solutions
• Build relationships with regional teams for alignment

Requirements:
• 5+ years in training design or talent development