Guest Services Manager

Summary About the position: This position is located at the Mountain View Lodge. This is a NAF (Non-Appropriated Fund) position assigned to the 31st Force Support Squadron at Aviano AB, Italy. Responsibilities Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community and is responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquires, concerns, and compliments by preparing documentation and corr...