Guest Services Manager 宾客服务经理

IHG
Full-time nuevo león, nuevo león Other-General
Posted:
June 05, 2026
Location:
nuevo león, nuevo león, Mexico

Job Description

Responsibilities
  • Perform all duties as Senior Lobby host, including additional duties as follows::
  • Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
  • Provides functional assistance and direction to all departments.
  • Cooperates, coordinates and communicates with other hotel departments as required.
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
  • Responds to guest needs and resolves related problems
  • Supervises and directs lobby personnel.
  • Supports and assists Front Office personnel and all departments at peak periods.
  • Ensures VIPs and priority club guests receive special attention
  • Assist Lobby Host in greeting, rooming, and sending off VIP guests.
  • Inspects front office and back of house regularly for cleanliness.
  • Assis...

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Job Overview

Job Type: Full-time
Location: nuevo león, Mexico
Posted: June 05, 2026
Deadline: July 15, 2026