guest services manager

Job details

Salary 39.13 hourly / 30 to 40 hours per week

Terms of employment Permanent employment Full time

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hotel, motel, resort

Responsibilities

Develop and implement policies and procedures for daily operations

Recruit and hire staff

Conduct performance reviews

Conduct training sessions

Negotiate with clients for the use of facilities

Prepare budgets and monitor revenues and expenses

Implement marketing activities

Enforce policies and procedures

Address customers' complaints or concerns

Assist clients/guests with special needs

Establish work schedules

Organize and maintain inventory

Supervision

5-10 people

Computer and technology knowledge

Central reservation system (CRS)

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