Guest Services Manager

AccorHotel
Full-time Mabalacat, Pampanga IT & Technology
Posted:
March 01, 2026
Location:
Mabalacat, Pampanga, Philippines

Job Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

This position is responsible for the day‑to‑day leadership of Guest Services and the lobby operation, ensuring seamless Front Office service delivery, maximum guest satisfaction, and the safety and security of guests, colleagues, and hotel property.

The role serves as the on‑duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact, speed, and brand‑aligned service excellence.

Qualifications

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Job Overview

Job Type: Full-time
Location: Mabalacat, Philippines
Posted: March 01, 2026
Deadline: April 10, 2026