Guest services manager

Overview Languages: English

Education: Secondary (high) school graduation certificate

Experience: 3 years to less than 5 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting: Hotel, motel, resort

Responsibilities

Develop and implement policies and procedures for daily operations

Recruit and hire staff

Supervise staff

Conduct performance reviews

Conduct training sessions

Negotiate with clients for the use of facilities

Prepare budgets and monitor revenues and expenses

Enforce policies and procedures

Address customers' complaints or concerns

Assist clients/guests with special needs

Establish work schedules

Manage events

Additional information Work conditions and physical capabilities

Fast-paced environment

Work under pressure

Attention to det...