Guest Services Manager

At Regent, we aim to elevate our guests above the noise — an experience that can only be achieved through thoughtfully managed and well-connected service processes.

As a Guest Services Manager, you oversee daily operations while being actively involved in Front Office service delivery. You engage with guests and ensure that service levels consistently exceed expectations. You are responsible for maintaining product quality standards and delivering exceptional service to every resort guest.

You lead the Reception team by upholding Regent’s standards and service behaviors, ensuring each guest interaction — from arrival to departure — is both efficient and engaging. You curate personalized welcome experiences and ensure that every guest is personally met by a member of management upon departure, confirming their stay was nothing short of exceptional.

When guest issues arise, you handle them with the utmost care and professionalism. You ensure the lobby is always...