Guest Services Representative (18-month secondment) -PET

Great Canadian Entertainment
Full-time Peterborough, Ontario Baggage Porters, Bellhops, and Concierges
Posted:
March 20, 2026
Location:
Peterborough, Ontario, Canada

Job Description

Position Summary

Under the direct supervision of the Operations Manager, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.


Key Accountabilities 

  • Answers guest services switchboard; informs or re-directs calls accordingly
  • Greets guests in person; offers information on the facility, events and promotions
  • Providing information on the facility, bag and coat check, special events and promotions
  • Ability to make clear concise announcements on drawings, events and special promotions over a PA system
  • Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
  • M...
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    Job Overview

    Job Type: Full-time
    Location: Peterborough, Canada
    Posted: March 20, 2026
    Deadline: April 29, 2026