Guest Services Representative-FBO

Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Answers guest services switchboard; informs or re-directs calls accordingly
• Greets guests in person; offers information on the facility, events and promotions
• Promote and administer the Elements Re wards Loyalty program
• Assisting with the execution of onsite events, promotions and entertainment initiatives
• Responds to, resolves or escalates issues as required
• Communicates effectively with all appropriate operational departments
• Builds strong worki...