Guest Services Representative - Part-Time

Role Impact

To provide outstanding customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time. This role is part‑time without benefits.

What you will deliver

• Deliver Guest Services programs daily to shoppers, which include gift card sales, strollers/wheelchairs/walkers program, retail and community information, as well as promotion of mall events.
• Handle and direct all incoming calls, radio communications, and visitor inquiries by answering questions or forwarding them to the appropriate department. Provide prompt responses and maintain a high level of customer service.
• Generate diverse reports by retrieving relevant information to keep the Guest Services Supervisor informed of current statuses.
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