Guest Services Specialist

Overview

Join our remote Motel Guest & Operations Coordinator team. The successful candidate for this role will be engaged via Upwork. This role focuses on enhancing the guest experience at our motel in Napier, New Zealand by managing guest communications and optimizing our online presence to contribute to occupancy and guest satisfaction. As part of our remote team, you will collaborate with on-site staff and owners to ensure seamless operations and a welcoming environment for our guests.

• Position Type: Part-time, remote
• Hours: 5-20 hours per week, adaptable to seasonal demands
• Roster: 3-7 days per week on call (answering messages) between 6am and 12pm noon NZ time
• Performance-based bonuses tied to occupancy and guest satisfaction

What You'll Do

• Guest Communication & Support: Respond promptly to guest inquiries, aiming for a 30-minute response time during agreed working hours. Utilize and enhance messagi...