Guest Services Supervisor 宾客服务主管

•Be responsible for the overall planning and management of guest reception services, optimize the guest reception process, and enhance customer satisfaction.
负责宾客接待服务的统筹与管理工作，优化宾客接待流程，提升客户满意度。
•Coordinate with relevant departments to handle guest inquiries, complaints, and special requests, ensuring service quality and response efficiency.
协调相关部门处理宾客咨询、投诉及特殊需求，确保服务质量与响应效率。
•Organize daily training and performance evaluations for the guest relations team, and enhance the team's professional competence and service awareness.
组织开展宾客关系团队的日常培训与绩效考核，提升团队专业素养与服务意识。
•Collect and analyze guest feedback information, submit regular service improvement reports, and promote continuous improvement of service quality.
收集并分析宾客反馈信息，定期提交服务改进报告，推动服务品质持续提升。
•Participate in the formulation and implementation of important guest reception plans, and maintain good customer relationships.
参与重要客户接待方案的制定与执行，维护良好的客户关系。

•A college degree or above, with a major in hotel managemen...