Guest Services Supervisor (Hotel)

Summary of Job Responsibilities

As a Guest Services Supervisor, you will be responsible for the overall Guest Services Operations during your shift. This comprises of storage rooms, manpower deployment and break board management.

Lead a team of Guest Services Dispatchers, Bell Captains and front-line bellmen and doorman in achieving service excellence for Guest Services Operations. You are expected to critically support the Guest Services Manager and work with Guest Services Dispatchers to ensure that all the tasks being executed timely according to the standard set by the department.

You will be required to supervise the Front drive operations for Tower 1, Tower 3 and all the storage rooms and set up for groups. You are expected to work closely with the Guest Services Dispatchers, Bell Captains, bellman and doorman.

As Guest Services Supervisor, you are expected to be familiar with MBS’s business processes to understand operations environme...