Guest Support and Operations Analyst

✨ ROLE OVERVIEW

We are seeking a Guest Support & Operations Analyst to manage overnight guest communications and support key backend operations. This role combines guest relations, reservation management, and administrative tasks to ensure seamless service and operational accuracy.

✨ IMPORTANT NOTE ABOUT THIS ROLE

• This is NOT a generic support role.
• You’ll be juggling guests, cleaners, and maintenance teams in real time — often with imperfect information and real consequences if poor decisions are made. Because of that, our hiring process is intentionally more challenging than a typical “message responder” position.
• The assessment you’re about to take is designed to understand how you think — how you prioritize, communicate, and make judgment calls when there isn’t one obvious right answer.
• If you enjoy solving realistic scenarios, thinking critically, and taking ownership, you ...