Guest Support Representative

We’re looking for a Customer Service & Listing Specialist to join our team. This hybrid role combines guest support with listing optimization and light revenue management—perfect for someone tech-savvy, creative, detail-oriented, and passionate about the short-term rental space.

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Your Role

You’ll be the glue between our listings and our guests, responsible for ensuring our properties are not only well-presented but also delivering a five-star experience from inquiry to check-out.

Responsibilities

• Respond promptly to booking inquiries, guest messages, and platform questions
• Resolve listing or platform-related issues and support guest needs during their stay
• Collaborate with the operations team to ensure seamless guest communication and experiences
• Use internal systems and tools effectively to manage reservations and listing accuracy