Hampton Inn By Hilton PV Front Desk Agent

Purpose: Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room,
relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Responsibilities
• Willingness to accept the most effective role
• Welcomes guest by greeting, answering questions, and responding to requests
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guest to room by showing location on map
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainme...