Hands-On Help Desk Leader

Become the Hands-On Help Desk Leader who drives IT service excellence in a supportive, in-office setting, focusing on both operations and user support for Level 1 & 2 issues.

In this hands-on leadership position, your role is crucial for coordinating daily help desk activities while ensuring high standards in service delivery. With over 3 years in IT support, you will facilitate the coaching of team members, manage ticket systems, and identify process enhancements. Your proactive approach will help create a high-performing help desk team that responds effectively to user needs.

Key Responsibilities:
• Lead daily operations and ensure effective ticket resolution
• Provide direct hands-on support for user issues
• Mentor help desk staff to boost their effectiveness
• Assess and enhance service quality and responsiveness
• Develop improved processes and documentation standards

Requirements:
• 3+ years of relevant I...