Happy Customer Retention

Job Purpose: The Happy Customer Retention is responsible for ensuring quality new recruits and collection of payments from dealer accounts, and negotiation for delinquent accounts, as necessary.
Duties and Responsibilities
Performs assessment for new dealers and approves all submitted requirements to ensure credit worthiness.
Receives cash/check payments for advance, on-time and overdue.
Issues Collection Receipts for payments for advance, on-time and overdue.
Checks and monitors maturing and delinquent accounts.
Attends daily morning calls and reports the current activities, programs, overdue and maturing accounts for the day.
Conducts cadence meeting with Great Life Executives (GLE) every 1 st day of the month and 3 rd week of the month.
Deposits daily to PCDSI bank account the collection from the previous day every morning and afternoon if there are heavy collections.
Monitors and ensures achievement of the required Collection Efficiency Rate (CER) of C...