Hardship Officer

The Company…..

This is a well-established receivables management business with a strong presence across Australia, supporting a range of financial services and commercial clients. Their Queensland operation plays a key role in delivering end-to-end collections and customer engagement solutions, with a particular focus on compliant, customer-first outcomes.

The business operates in a structured and performance-driven environment, with clearly defined processes, strong compliance frameworks, and a genuine emphasis on doing the right thing by customers. Teams are supported by experienced leadership, ongoing training, and well-developed systems, allowing staff to perform at a high level while maintaining quality conversations.

With continued growth across their operations, the organisation offers stability, career progression, and the opportunity to develop within a professional and collaborative team environment.

The Job…..
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