Hardware Quality Engineer

Job Summary

We are looking for a Hardware Quality Engineer to own and build the quality system across Lightspeed’s hardware ecosystem — payment terminals/readers, printers, networking, tablets and POS accessories — ensuring devices meet high performance standards, failures are contained early, and technical issues are resolved permanently across the portfolio. Our offices are in Montreal and Toronto; priority will be given to candidates based in those cities or willing to relocate.

Responsibilities

• Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio.
• Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed.
• Define and maintain the supplier performance monitoring, inspection plans for inbound inventory.
• Support returns triage and...