[HCM] Nhân Viên Chăm sóc khách hàng (biết tiếng Nhật)

We are seeking a detail-oriented and customer-focused individual to join our team as a Travel Concierge. As a Travel Concierge, you will be responsible for providing exceptional service to our clients by assisting with travel arrangements, reconfirmations, and reservations. Your primary objective will be to ensure a seamless and memorable travel experience for our clients.

RESPONSIBILITY:

• Ensure all reconfirmations are completed promptly and accurately.
• Conduct outbound calls to reconfirm bookings with various suppliers including hotels, helicopters, trains, transfers, taxis, car rentals, and direct suppliers.
• Proactively explore options to accommodate advance or urgent reservations based on customer requests.
• Verify availability and make bookings for activities, hotels restaurant reservations
• Resolve cases within the specified Service Level Agreement (SLA) timeframe
• Monitor and respon...