Head Barista

Reporting to the Restaurant Manager, the Head Barista is responsible for serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski's DNA values in order to encourage sales and maximize guest satisfaction.

Overall Objectives

• Lead coffee operations and ensure consistent beverage quality.
• Develop recipes that are standardized, repeatable, and service-proof.
• Recommend, take orders, prepare, and serve food and beverages to customers.
• Train and mentor team members on brewing techniques and customer service.
• Innovate and introduce seasonal or signature coffee creations.
• Curate a comprehensive coffee, tea, and beverage program.
• Able to grind, blend, brew, highlight differences between items, and answer customer queries about the menu politely and efficiently.
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