Head Concierge (H/F)

We want to be the best in Zermatt… As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it! We are looking for a Head Concierge to complete our team. Ensure the daily implementation of Concierge service standards and protocols. Oversee guest reception from arrival to departure and manage complex - Concierge requests. Supervise Concierge operations, including reservations, billing, and cash handling. Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.). Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction. Lead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge. Organize daily operations, allocat...