Head Hostess / Hostess

A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
**What will I be doing?**
As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage guest queries in a friendly, timely, and efficient manner
+ Ensure knowledge of menu and all products
+ Follow correct reporting procedures if faced with issues
+ Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
+ Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the ...