Head of Account management - Small Accounts

Hello

Factorial is on the lookout for a dynamic individual to step into the role of Head of Account Management - Small Account to help drive our company to new heights.

About the Role

We are seeking a strategic and growth-driven Head of Account Management - Small Account within our department of Small Accounts. This segment covers a large volume of clients with limited human touch and represents a key opportunity to drive Net Revenue through two main levers: Minimizing churn, and Maximizing scalable upsell.

Your mission will be to build and operate a scalable growth model that delivers measurable results through automation, data-driven prioritization, and lean human involvement. You'll work cross-functionally to ensure this portfolio grows efficiently and sustainably, while delivering a seamless c...