Head of Analytics, Care & Shipping — Hybrid & Impact‑Driven

Back Market is seeking a strategic Head of Analytics (Care & Shipping) to drive data-driven decision-making across its Customer Care and Shipping operations. You will work to ensure that customer care is a competitive advantage, leveraging deep expertise in analytics and user research to enhance customer satisfaction and optimize operational effectiveness.

This role requires 7+ years of experience in analytics, excellent communication skills, and familiarity with tools such as BigQuery, Intercom, and Zendesk. A hybrid work model is offered with opportunities for professional growth.