Head of Application Support

About Us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.
Responsibilities
Leadership & Team Management
Lead, mentor, and grow the Application Support team responsible for all systems in the bank.
Build a culture of accountability, responsiveness, and continuous improvement.
Set performance standards, KPIs, and operational processes for the support team.
Provide coaching, regular reviews, and guidance to ensure professional development and team motivation.
Drive operational discipline and ensure the team adopts best-in-class support practices.
Incident & Problem Management
Act as escalation point for major or critical incidents affecting bank operations.
Ensure rapid diagnosis, service restoration, and clear communication during incidents.
Implement structured problem management with root-cause analysis, preventive act...