Head of Case Management (Property Moving)

Head of Case Management (Property Moving)

We’re recruiting for a fast‑growing, tech‑enabled property services organisation that delivers a seamless home‑moving experience. We’re seeking a dynamic Head of Case Management (Property Moving) to lead the team that guides customers through the full journey from offer to completion.

Key Responsibilities

• Lead, coach and develop a high‑performing team of Property Move Consultants
• Own the delivery of the home‑moving service, ensuring smooth and timely progression
• Improve critical metrics: completion rates, time to completion, fall‑through reduction and customer engagement
• Strengthen communication and progression with brokers, conveyancers and third‑party partners
• Drive commercial outcomes by introducing relevant property services (surveys, insurance, financial planning)

About You

• Experienced in leading customer operations, case managem...