Head of Central Reservations & Guest Experience

A fast-growing hospitality group is seeking a Customer Contact Centre Manager to lead and improve their centralized Reservations and Guest Contact operations. The ideal candidate will have experience managing multi-channel environments and will drive booking conversion along with team development. This role requires a strong leader who can implement technology and data-driven strategies while thriving in fast-paced growth environments. Join us to shape unforgettable guest journeys and optimize performance across multiple properties.
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