Head of Client Experience & KYC Onboarding

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC team.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

**Team/Role Overview**

The Head of Client Experience & KYC Onboarding is a senior global leadership role within SMB KYC Operations, responsible for defining and executing Citi’s end‑to‑end strategy for client experience and new‑to‑bank KYC onboarding. This role provides enterprise‑level oversight of KYC execution across all regions, ensuring adherence to AML/...