Home / Jobs / Head of Client Experience, Retail and Treasury Client Experience & Conduct Group (UAE National)
Posted:
June 19, 2026
Location:
ras al khaymah, ras al khaymah, United-Arab-Emirates

Job Description

Key Result Areas
  • Group Client Experience Strategy & Governance : Define and execute a group‑wide CX strategy for Retail & Wealth across all markets and channels; establish CX governance, service standards, KPIs and controls for consistent and compliant delivery; balance centralized CX direction with local market requirements and regulations.
  • Omnichannel Service Excellence (Human & Digital) : Own end‑to‑end customer experience across Contact Centres, chat, digital servicing and AI‑led channels; ensure seamless journey continuity between chatbot, live chat, voice and relationship service models; drive improvements in CX metrics (TNPS, CSAT, FCR, complaints reduction) across all channels.
  • AI Enablement & Intelligent Automation : Lead the embedding of AI and Gen‑AI across service channels, including chatbots, virtual assistants, intelligent routing and predictive analytics; drive call and interaction deflection, reduced customer eff...

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Job Overview

Job Type: Full-time
Location: ras al khaymah, United-Arab-Emirates
Posted: June 19, 2026
Deadline: July 29, 2026