Head of Client Success

We are looking for an experienced Head of Client Success to lead and elevate our end-to-end client experience in a fast-paced, service-driven environment. This role combines operational leadership, client relationship management, and commercial awareness to ensure service excellence, client retention, and account growth.

You will oversee Key Account Executives (KAEs), strengthen service standards, and act as the bridge between clients, operations, and management.

• Own the full client request journey — from intake and scope confirmation to smooth operational handover.
• Translate client needs into clear internal instructions (scope, SLA, documentation, special requirements).
• Ensure timely communication with clients regarding missing information, verification challenges, or consent gaps.
• Maintain service continuity through que...