Head of Collections & Recovery

About the role:

The Director, Head of Collections & Recovery is responsible for leading the full collections and recovery function within a fast-paced Financial Services/Lender environment. This role oversees the strategy, governance, and execution of delinquency management across all stages of the customer lifecycle, with a focus on improving recoveries, minimizing losses, and enhancing customer treatment outcomes.

Working closely with teams across Risk, Operations, Compliance, Legal, IT, and external partners, this leader ensures collections practices are effective, compliant, data-driven, and aligned with overall portfolio performance objectives. The role also plays a key part in shaping policies, optimizing operational frameworks, and strengthening vendor and recovery performance across the organization.

Job Responsibilities:

• Lead the end-to-end collections and recovery strategy, including segmentation, treatment paths, contact strategies,...