Head of crm

Head of CRM position available in Johannesburg.

We are seeking a commercially focused and strategic Head of CRM to lead the customer relationship management function for the South African market. This role is responsible for developing and executing a customer-centric CRM strategy that drives retention, engagement, customer lifetime value, and overall business growth across all products.

The successful candidate will combine strong leadership, analytical thinking, and operational excellence to deliver impactful CRM initiatives while fostering a culture of continuous improvement and innovation.

Duties and Responsibilities CRM Strategy & Leadership Develop and own the CRM vision, strategy, and roadmap, ensuring alignment with broader business objectives and commercial targets. Lead, mentor, and develop the CRM team, creating a high-performance culture focused on collaboration, accountability, and innovation. Design and implement customer retention, reactivation, and eng...