Head Of Customer Connect Americas

**Location**:Remote - San Luis Potosí, Mexico**Job ID**:R*********Date Posted**:************Company Name**:HITACHI ENERGY MEXICO, S.A. DE C.V.**Profession (Job Category)**:Communications & Corporate Affairs**Job Schedule**:Full time**Remote**:Yes**The Opportunity**:The Regional Manager - Americas is responsible for leading the Customer Connect Center (CCC) operations across North and South America.The role ensures high levels of customer service delivery, operational efficiency, and alignment with global CCC strategy.The position will provide leadership, structure, and accountability within the region while strengthening collaboration with global CCC teams and the wider Service organization.The Regional Manager will play a key role in stabilizing and developing the Americas operation, driving improvements in performance, engagement, and service quality.The Americas region is a critical component of the global Customer Connect Center network.This role will be instrumental in stabiliz...