Head of Customer Experience, APAC

Job Description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Job Purpose

The Head of Customer Experience, APAC is responsible for driving customer satisfaction, loyalty, and advocacy across the APAC region. This role requires a strategic thinker with a passion for enhancing the end-to-end customer journey and agent experience, coupled with hands‑on execution of key programs. The leader will leverage data‑driven insights, modern CX technologies, and AI‑enabled capabilities to continuously improve service delivery, reduce resol...