Head of Customer Experience

A Head of Customer Experience Who Turns Support Into a Growth Engine

TL;DR (because attention spans are real):

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Our support team has long delivered friendly, timely responses, and now we want to evolve CX into a strategic engine - boosting retention, generating insights for marketing and product, implementing AI and automation, and creating a brand experience that truly connects with customers. You will lead and structure a growing team, set new standards of excellence, unlock value from customer data, and create programs that drive loyalty and lifetime value. If you've led CX at a fast-growing ecommerce brand, built systems, and turned customer interactions into business results, we want to hear from you.

Proficiency in English as a first language is essential for this role.

Time zone: Full-time within Asia, South Africa or Europe
Salary: Negotia...