Head Of Customer Experience

**Role purpose**
Responsible for designing, implementing and optimizing the company's overall customer experience (CX) strategy.
This position is essential to ensure that all customer interactions are positive, memorable, with a first contact resolution and aligned with business objectives including the design, implementation and managing the company's overall customer experience strategy.
This position is key to optimizing interactions with customers throughout their entire life cycle, from acquisition to loyalty and retention.
The Head of Customer Experience (HoCE) is responsible for leading and managing all customer experience (CX) initiatives within the organization.
The primary objective is to ensure that the company delivers exceptional customer experiences across all touchpoints, driving customer satisfaction, loyalty, and overall business success, with special focus on target segements.
**Principal Accountabilities**:
- Develop and execute the CX ...