Head of Customer Operations

Job Description

Your mission:

At Immoweb, Customer Operations is a key lever for scalable growth and customer experience. As Head of Customer Operations, you own and transform our end-to-end customer operating model across the full customer lifecycle.

This role is designed for a senior, process-driven leader with a strong passion for automation, AI-enabled workflows and scalable operating models. Your mission is to design, optimise and industrialise customer operations with a clear focus on efficiency, customer autonomy and digital-first execution, while ensuring a high-quality human service experience where it truly adds value.

As a member of the Sales Management Team, you contribute to Immoweb’s commercial strategy and play a critical role in delivering our overall business strategy.


Key responsibilities:

End-to-End Customer Operations Ownership