Head of Customer Operations

About Contegris
Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.
Job Overview
Contegris Pvt. Ltd. is scaling a multi-product B2B SaaS platform including Contact Center, CRM, AI Virtual Agents, Helpdesk, and Omni-Channel CX solutions.
As Head of Customer Operations, you will own the entire post-sales customer journey from Go-Live to Renewal. This role is responsible for eliminating execution gaps, reducing operational delays, strengthening cross-functional accountability, and driving measurable performance across...