Head of Customer Operations

As Head of Customer Operations , your mission is to make sure that hundreds of kitchen and wardrobe projects are delivered every month with an outstanding experience for our clients.

You will lead the team that owns the customer journey from handover (sale closed) until installation or delivery is successfully completed – across DIY and Full Service projects, in Spain first and progressively across Europe. You will prepare and lead the operational rollout in France and Germany, ensuring consistent delivery standards across countries.

We are looking for someone who deeply understands scalability , who has scaled teams and operations in previous roles, who excel in operational leadership, and who brings a strong process-automation mindset .

You will be the voice of the customer inside Operations , ensuring deadlines, budgets and quality standards are met while building scalable processes that allow CUBRO to expand with SG across multiple countries.

Key Res...