Head of Customer Operations & Service (m/f/d)

#BEcomeMAXX

You are a strong leader, digitally savvy, and you know: service is sales.
Then take responsibility for taking customer experience in B2B and B2C commerce to the next level! In this role, you will shape an outstanding after-sales experience, strengthen customer satisfaction, retention, and reputation, and strategically leverage upselling potential. As the link between Sales, Logistics, and Outbound, you will develop customer-centric processes that combine efficiency and enthusiasm.

Ready to perform? Your tasks with MAXXimum focus

Operational

• Responsible for customer-oriented, prompt, and on-time order processing in the B2B/B2C environment
• Ensure an inspiring customer service experience across all channels (phone, email, online shops, Amazon, retail, resellers)
• Close coordination with Logistics & Purchasing to ensure optimal product availability
• Act as an interface between Sales, Marketing, Lo...