Head of Customer Service Centre

Purpose of the Position
Proactively seeks to maximize the customers experience at every opportunity and aligns resources – people, systems and CCC technology to meet the ever changing demands, contribute positively to business' Profitable Growth expectation.
Coordinates and allocate country resource on a real time basis with respect to order placement, enquiries, including queries, complaints, product information and account information, credit management and commercial admin handling. Ensure CSC resources provide adequate support to Sales team in enquiry and account management for in-scope area.
Establish the Inbound Sales function as a demonstrable attribute to the business and a clear element in our PSO offers -Positively influencing the customer's perception of the Linde business primarily through strong customer focus and professionally presented calls
Acts as first point of reference re escalation issues and work with the business to support these, but seek s to minim...