Head of Customer Success — AI-Driven Biotech SaaS

Benchling in Zürich is seeking a Customer Success Leader with a profound background in Life Sciences and enterprise SaaS. This role blends strategic leadership with hands-on team collaboration to drive key adoption and customer advocacy.

The ideal candidate will manage a team of Customer Success Managers while ensuring they are equipped with the necessary expertise to effectively support customers. Experience in a high-growth SaaS environment is essential.