Head of Customer Success

Key Responsibilities:

• Own the Multi-Year Commercial Relationship: Serve as the commercial owner-of-record for 2-4 strategic accounts (Omega, Vee, DH-class engagements). From contract signature through every renewal and expansion over a multi-year horizon, you are the senior business leader the customer’s executives deal with. You own account health, commercial governance, relationship maps, and the escalation path on the business side. Continuity is the strategy as the same CSD stays with the account from year one through year three. Customers never see internal handoffs.

• Run the Value Realization Narrative: Own the story of what company's AI systems are doing for the customer’s business in the customer’s language and numbers. Establish the QBR cadence, define the value metrics with the customer’s operating leadership (auto-coding rates, processing-time reductio...