Th
Posted:
June 08, 2026
Location:
toronto, on, Canada
Job Description
The Tech Recruiter I SaaS I AI I Cybersecurity
Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable. Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting). Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks. Standardize onboarding + implementation handoffs with clear “time-to-value” milestones. Clarify ownership between CS vs Support vs Founder‑AM. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Customer Service and Project Management Industries
Blockchain Services Location: Toronto, Ontario, Canada
#J-18808-Ljbffr
Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable. Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting). Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks. Standardize onboarding + implementation handoffs with clear “time-to-value” milestones. Clarify ownership between CS vs Support vs Founder‑AM. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Customer Service and Project Management Industries
Blockchain Services Location: Toronto, Ontario, Canada
#J-18808-Ljbffr
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Submit your application for the Head of Customer Success - Crypto SaaS position at The Crypto Recruiters.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
toronto, Canada
Posted:
June 08, 2026
Deadline:
July 18, 2026