Head of Customer Success (CX, Customer Transformation Program)

Overview

Urgently hiring for one of our direct clients in Malaysia.

Job Title: Head of Customer Success (CX, Customer Transformation Program)

Location: KL (Onsite)

Responsibilities

• Member of the KL leadership team, reporting to the Chief Customer Success Officer, you will lead the of Customer Success organisation (Professional Services, CSM, Support and Renewals) in KL serving our clients across the globe.
• Develop and execute the business strategy (WW SwC and Functions) for Customer Success KL team in conjunction with KL and Customer Success leadership teams across the globe;
• Build and lead the Customer Success team of experienced and highly capable individuals that manage customer relationships and understand their strategy, desired outcomes, technical landscapes and business goals;
• Own and drive P&L/KPI performance, managing CX, revenue, margin, eNPS, renewal rate and ensuring we del...