Head of Customer Success & Growth (B2B SaaS)

A cloud communications platform in Kuala Lumpur seeks a results-driven Head of Customer Success to lead customer success strategies. This role involves driving customer adoption, optimizing the customer lifecycle, and managing P&L/KPI performance. The successful candidate should have a minimum of 10 years of customer-facing experience in software environments, with a focus on expanding product adoption among SMEs. Leadership and strategic initiative skills are essential for shaping the future of our global operations.
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