Head of Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Kenya.

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. This role offers full ownership of the end-to-end customer journey, from onboarding to post-sales support, ensuring satisfaction, loyalty, and operational excellence. You will build, mentor, and inspire a high-performing team while collaborating closely with sales, marketing, and technical partners to enable growth and optimize processes. The position combines strategic leadership with hands-on problem-solving, requiring a proactive approach to improving workflows, automation, and customer communications. The ideal candidate thrives in a fast-paced, remote environment, enjoys driving measurable impact, and is passionate about delivering exceptional client experiences on a global scale.