Head of Customer Support

About the job Head of Customer Support (MY & SG)
We've scaled fast across Singapore and Malaysia, and we're just getting started. As we gear up for regional expansion, we're looking for a Head of Customer Support who can build and scale a world-class support engine that blends people, process, and product insight to deliver exceptional customer experiences.
As Head of Customer Support, you'll lead the end-to-end customer support function for Singapore and Malaysia, with potential to scale regionally in the future. You'll drive excellence across customer support operations, define and enforce SLAs, improve systems and tooling, and partner closely with Product Ops to turn customer insights and feedback into product improvements.
You're not just managing tickets, you're building the foundation of a high-performing, data-driven support organization that scales with the company.
What you'll do...
Build and lead a high-performing Customer Support team that delivers consistent,...